About Us

Assist and Assistance Concept, Inc. (AACI) is a leading provider of subscription-based roadside assistance in the Philippines, offering comprehensive assistance programs to its members.

Our Story

Since its establishment in 2011, Assist and Assistance Concept, Inc. (AACI) has been a leading roadside assistance provider in the Philippines and has become the trusted roadside assistance provider for some of the major car manufacturers and distributors in the country.

It is also the international travel and medical assistance provider for two biggest airline companies in the country through its partnership with a reputable insurance company.

With 24/7 operational capabilities, AACI functions as an Alarm Center that caters to emergency and non-emergency medical and technical assistance services.

Today, AACI stays at the forefront of technology, utilizing a fully digital voice and data communication system that is VOIP capable, allowing for the seamless handling of calls over the internet or traditional telephone lines, ensuring effective and efficient communication.

Company Objectives

AACI is committed to enriching lives through dedicated service, understanding customers’ needs with empathy, fostering innovation with creative solutions, and taking pride in collaboration. AACI aims to promote well-being and facilitate mobility to ensure positive impacts on individual journeys and community welfare.

Vision

Our VISION has always protected people so they can move forward with confidence in an uncertain world by bringing people together to mutually share risk, with insurance that protects every essential dimension of human life and fulfilling the need to feel safe in an uncertain world by committing to the Quality Management System.

Mission

With integrity, courage and collaborative spirit, we will build solutions with our customer needs in mind.

Our Quality Policy

Our Milestones

Our journey towards delivering reliable assistance to all our members never ends.

We share these milestones to help fuel our passion towards redefining assistance services in the Philippines. 

Ronald Carrillo

Chief Executive Officer

Message from the CEO

This we live and breathe day-to-day.

Quality service necessitates consistency through a sound process that is aligned with our customers’ expectations. We have achieved this through intelligent efforts and exceptional teamwork.

We have Redefined Assistance and NOW Defining Standards.

Our customers come first.