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Customer Service Assistance

Customer Support

Availability of customer support is integral in delivering services, especially in cases of emergencies. Guided by strict compliance to international benchmarks, and traditional Filipino hospitality, our Customer Service Assistance has 24/7 operational capability to ensure members’ needs are attended to, any time of the day.

  • SLA Compliance: Adhering strictly to Service Level Agreements for consistent service quality.
  • Custom Data Analytics: Tailored analytics for better response and relationship management.
  • Highly trained agents: Handle both inbound and outbound communications, ensuring continuous, reliable assistance.
  • Dedicated Teams for Special Projects: Tailored analytics for unique campaigns and initiatives.
  • Comprehensive Customer Engagement: Over 20,000 surveys managed annually to gather vital feedback and insights.
Customer Support Doing Calls - Customer Service Assistance

Key Services Offered:

  • Call Center: Our 24/7 Call Center Support stands at the core of our customer service, offering efficient and reliable assistance to all members.
  • Help Desk and Support: Our Emergency Support and Help Desk is designed to provide quick, effective assistance, ensuring a seamless experience for addressing basic product or service inquiries, maintenance appointment setting, troubleshooting, and complaint management.
  • Voice of the Customer: This initiative focuses on understanding and improving customer satisfaction through two main surveys: the Product Quality Survey and the Sales and Aftersales Customer Experience Survey. These tools are designed to capture valuable feedback on product quality and the overall customer journey, from initial purchase to post-purchase support, helping our clients to continually refine their products and services and ensure excellence in every customer interaction. has context menu
  • Customer Data Management: Ensures that all client databases are meticulously organized and up-to-date, enabling personalized and efficient customer service.
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